How laser operations that did not exist anywhere in the region brought to Kosovo

Dr. Africa Shaban, founder of this clinic, has remembered his initial moments as an extremely bold step.

“We started working in June 2005. The idea was to bring something completely new. Nobody thought that only five years after the war would be performed laser operations in Kosovo,”, he says, stressing that opening the clinic opened the door to patients who were no longer able to travel abroad.

In the early years, challenges were great. The equipment was new, intensive training and the number of very high patients. Many of them came with serious problems, untreated for years because of lack of opportunity.

“The patient should not appear without diagnosis. We have always had this philosophy,” says Dr. Shaban, stressing that the clinic's approach was different from any other institution at the time.

In time, a dedicated staff was created that raised the service level to a completely different standard. The reception became the first point of contact and a key element of patient experience, creating a safe and professional environment.

The way the patient is expected, how the measurements are recorded, and how they measure makes the difference. There's a very good connection between staff and doctors,” Dr. Shaban, adding that doctors discuss each particular case together to provide diagnosis and proper treatment.

This culture of co-operation, combined with the technology of time, caused the German Eye Clinic to become one of the most important medical institutions in the country, where hundreds of patients found the light and security they had lacked.

In contrast, today the clinic continues to be a key reference point for the most advanced eye treatments in Kosovo and the place where many stories of hope continue to begin, every day.