For a year some 50m euros are abused by non-money returns

Safete Plana, citizen, says that for a cent a few vendors stop four more cents. She tells of Kosova Prees that she always wants the change, as she does not want to stop the money that is hers.

For 1 cent, stop 4 cents. We're being deceived, but for 99 cents, if you have to give them 1 euro, they stop. As for prices, they are too high, but for those who do not have the highest. It happened to me, I collected it, I made 4 euros. I wanted to take it myself. You ask for them, you take them, and bring me back the change. You cancel that cent, I beg for it”, she says.

The same view of Planne is shared by Jezide Klokoqi, who says that in addition to the very high prices, most of the time they don't get their money back in stores.

It doesn't give back nothing. He could stop at five cents. Someone doesn't even know the account. In the brands, we don't get our cents back very often. So much has been enriched (business)”, she says.

The chairman of the Consumer Organisation, Selatin Kachanic, tells Kosovo that on the basis of some estimates they have, in a year, been abused by about 50m euros from non-money access to stores.

He stresses that consumers should not get out of the ark without taking the last cent, which businesses owe to citizens.

“If a thousand consumers pass into a market, and each is taken from one cent they are 10 euros, each day out of 10, there are 300 euros, that is, for 365 working days, 3650 euros, and we with an approval account have come to the figure, every year in Kosovo are abused at least 50m euros, which means there are minimum 5 thousand jobs that are abused by one cent. For 1 cent we have to fight and we don't have to get out of the chest without giving us a cent, and that, not in compensation for chewing gums and other things, but one cent, every market is bound to, and it is likely to be supplied with orenas as much as it needs, whether from the Central Bank or even from alternative times1>, he says.

While the business community requires businesses not to violate consumer rights, already criticism addresses the Central Bank of Kosovo.

Kosovo's Oda of Afarism Board Chairman Skender Krasniqi says the return of every cent is a duty of any business, while adding that it is a duty of the Kosovo Tax Administration and inspectors to impose businesses on the complete return of the course.

Krasniqi emphasises for Kosovo that the obstacle in this direction has become the Central Bank of Kosovo, which does not provide businesses with enough extra money, while against them has imposed rates of 5 per cent to 8 per cent for returning the outstanding money to commercial banks.

The return of every cent is a duty to each business and would be the obligation of ATK and inspectors to force businesses to return cents. But here is a problem that the state itself has caused, in this case the Central Bank, because it does not provide businesses with enough money. While it is not enough to equip businesses, it is taxing them on return. This is something we've been looking for all this time, and it's contrary to doing business and it's a big obstacle to doing business”, he says.

Even Albion Wykashi from the Minorists' Network says of KosovaPress that it is up to businesses to return the change to their consumers while inviting the Central Bank to lift the current fee that businesses must pay for their money.

He denies that businesses are thus enriching themselves at the expense of citizens.

We don't have to do this here with a kind of enrichment, despite the fact that it's up to businesses to pay back every cent, depending on the price they sell their products. What's noteworthy is that businesses are facing a BQC-based barrier, with which they are charged with a fee of 5 percent or higher. ATK also needs to establish supervisory mechanisms so that it can be offered a easier approach to consumers to handle these complaints through relevant institutions, and as soon as something damaging to the consumer is identified the same thing as being treated, whether by the consumer department or by the Ministry of Commerce or by other institutions, which can take punitive measures against businesses that do not return the change to consumers, he says.

In the Kosovo market thousands of products end up with 99 cents, of which the remaining 1 cents rarely turn to the consumer. One to five cents and more may prevent consumers from becoming stores.