ZERE: Any affected consumer will be completely compensated

IN A response to the media says it ensures all consumers that, in close co-operation with all relevans, concrete actions will be taken in order to prevent any possible damage to consumers and to ensure a fair and transparent process of measuring electricity.

“Z The RRE informs the public that in cases presented by consumers concerning the possible deviation of tariff hours in the billing of electricity, it has taken all its actions to conform legislation to power, seeking to replace those electrical exchangers, as well as taking concrete measures for financial correction in line with technical assessments.

It is important to note that in most cases sent for verification, it has been found that the measure of energy has been accurate, while inaccuracies have been largely of the nature of the deviation of the Tatar time. However, in most cases, financial corrections have not resulted in consumers' favour, but, despite that, each case will be seriously addressed”, the report says.

ZERE re-exemplifies further that KEDS and KESCO are regulated companies and operate in line with the legal and regulatory framework in power and that their revenues are determined by Z. THREE, which limits the possibility of taking advantage of eventual errors in measuring electricity.

If they happen, the “eventually acts may have a temporary effect until their identification and correction, and any affected consumer will be completely compensated, in line with the legal and regulatory provisions in force. Failure to comply with these obligations from operators will be treated according to the relevant legal framework”, the announcement said.

Full announcement: