Telekom: We're expanding platform 4 G, temporarily affecting 2 G and 3 G

Kosovo Telekom (TK) has come up with a clear communique for the public over citizens' complaints of network problems on VLA platforms.

The communique says that our consumers' “needs for internet services are growing and to cope with these requirements and all other requirements, currently Telekom has entered the changing phase of existing platforms, which as a result of lack of technological investment for over eight years, have no longer enough capacity to cope with the rise of demand for advanced internet services”.

Thanks to multimillion-dollar investments for modernising our network and technological platforms, at this stage efforts are being made to increase capacity, so that our consumers can make the best use of our services through highly favourable offers”, it says.

The plan reportedly on Friday, within the framework of capacity expansion activities for the 4G network, which only increased by about 25%, had a partial effect on other platforms of internet services 2G and 3G. This, of course, created reasonable concerns about our consumers, concerns that have been addressed and worked and worked without stopping to exceed them to full”.

Full communication: 

Our customers' needs for internet services are on the rise. To cope with these requirements and all other requirements, Telekom has currently entered the changing phase of existing platforms, which as a result of lack of technological investment for over eight years, no longer have enough capacity to cope with increased demand for advanced internet services.

Thanks to multimillion-dollar investments in modernizing our network and technological platforms, at this stage efforts are being made to increase capacities so that our consumers can make the best use of our services through very favourable offers.

On Friday, within the framework of capacity expansion activities for the 4G network, which has only increased by about 25%, there was partial effect on other platforms of internet services 2G and 3G. Of course, this created reasonable concerns among our consumers, concerns that have been addressed and worked on and done without stopping for their complete overcoming.

We're a telecommunications company, a wealth of public and public service. Once again, we are in an intense phase of changing existing platforms with those of the last word on telecommunications technology. As yet, in this period, we are dealing with the greatest care of all citizens' complaints and we hope in their understanding and immediate address to us of any concerns they have related to our services.

At the same time, it is clear that the non-progressive and mandated campaigns for specific interests -- whatever they are -- will fail to shift our focus from the recovery of Kosovo Telekom, through a comprehensive restructuring and investment project that is already in the implementation phase. The effects of this process will be observed as early as next months.

Moreover, with our citizens/consumers whose service we are 24/7, despite these dramatic campaigns that favour competition, we will maintain the relationship of mutual trust that we created along with the difficulties we shared, which resulted from poor management, no long investment in platform technology and maintenance, and public property abuse in the recent past.

Thanks to consumers for understanding, we express the conviction that thanks only to their loyalty and understanding, Kosovo Telecom will be able to recover and return to them through the services they seek and deserve.