He sent the pictures to the doctor, Google misunderstood, and gave life to <x0fer”

Social networks, or search engines, are at the forefront of this influx, where dangerous and illegal materials are often hidden, whose distribution should be hindered.

But algorithms remain algorithms, cannot completely replace people, and can be mistaken, as in the case of an American father who has told his story in the New York Times prestige.

Mark, it's an ordinary father concerned about a small infection in his son's genitals. It's the quarantine period from the pandemic, the movement is limited to San Francisco where it lives, but the infection doesn't seem alarming, so it decides to send pictures of a doctor for an online consultancy. From this decision begins a paradoxically similar to a novel by Franz Kafka.

Photos go to Google's filter, announcing Mark's account was suspended because of a serious breach of regulation, even signaling the case to local police. He's missing e-mail, E-clud's stored photos, Google Fi phone contract suspended.

Mark and his wife explain the medical reasons for those photographs by providing clear evidence that, of course, police forces had been alarmed at a possible online pedophile case, but surprisingly not Google Company.

A year and a half later, his account is no longer reactivated, with no small practical but psychological consequences.

Mark's story is not isolated, because each year there are about 600 thousand images signaled by different filters only by Google, with 270 thousand people looking at their accounts suspended or deleted, with all the data that is there over the years.

In the most frequent case, the decision is justified, even helping to identify many crimes, but cases like Mark's can't help not worrying about and making you look for a more human approach to handling certain cases, which are just misunderstandings, shades that seem to be artificial intelligence still not fully graspable. / A2 CNN