Citizens complained 1,200 times at the ministry of fraud by economic operators

The Ministry of Industry, Intervention and Trade (MINT) has organised the conference for “Yava for the Protection of Consumer”, with regard to the consumer's needs, as well as the importance of low prices as well as quality products.

Minister Roseta Hajdari said the ministry she leads is vigilant in this respect and that the priority has the creation of a trade environment, servant and consumer as secure for consumers.

She said the Kosovo government has adopted a set of laws concerning consumer protection.

We're marking this international day of weeks that includes all of us, citizens, businesses and all of our society's other levels. MINT has a special obligation to be alert to consumer needs and to advance consumer needs. The creation of a commercial environment, a service and consumer at appropriate prices, with certain quality of inferior products, is our objective, for we are at risk of the threat of its money, health, security, and national interest. To strengthen consumer rights we have adopted administrative laws and guidelines that protect it. MINT has also chosen many administrative guidelines for consumer protection”, she said.

She said the government also approved the consumer protection programme 2021-2025 taking concrete action on the ground.

We have approved other programs in Government. It's a consumer protection program 2021-2025 that takes concrete action in the field. The ministry as a priority has consumer empowerment, to protect their economic interests as well as to protect them from the risks of”, she said.

While the chairman of the Council for Consumer Rights Protection, Safete Rexhepi, said that during 2022, over 1,200 complaints have been accepted in the Market Inspectorate, of which 1127 have been elected.

According to her, the number of complaints addressed has resulted in 74% of the cases being considered based and chosen in favour of consumers.

This council was formed in March 2022 and comprised of 13 members representing different institutions. The council drafts and supervises implementation of the consumer protection programme. Proposs to complete software change. He participates in drafting consumer protection policies. Our activities have resulted in numerous elections due to complaints. During 2022 The Market Inspectorate has accepted 1239 consumer complaints, out of which 1127 have been selected, while 112 are in the process of choosing or being rejected as incomplete. Out of the number of complaints addressed has resulted that 74% of the cases are considered based and selected in favour of consumers, 23% of cases after treatment have resulted in complaints being filed, 3% of complaints have been rejected”, she said.