Where should you complain when you have problems with banks?

These problems could be faced at the bank, insurance companies, microfinancial institutions, and elsewhere where citizens may be dissatisfied in terms of financial service.

Consumers' defenders, in a post on Facebook, have said that for most of the problems with financial services, the body responsible for handling complaints is the Kosovo Central Bank (BQK).

So this area involves serious risks to clients, especially when they are unable to understand complex financial products, or to borrow inappropriate loans based on uninformed elections.

Although they claim that the policy area of the financial services for consumer protection is one of the most complicated and important issues to address and that protection of consumers in the financial services sector falls within the broader goal of protecting their economic interests.

Whenever you face problems with banks, insurance companies, microfinancial institutions, nonbank financial institutions or even pension funds complain to the Central Bank of Kosovo through the forms described here: https://bqk-kos.org/ankesat/” says in their notification.