48 complaints in the Agency for Personal Data Protection, awaiting clarifications from the CEC

Sadiku says that since complaints are received from citizens then, except they are announced of their rights, there have long been no polls on the ground about the general knowledge of citizens.

So far we've received 48 complaints, most of these have to do with marketing, where citizens complain online on our platform, give reasons or call through companies with different phones offering sales of products without prior consent where the new and old citizen consent is the first important basis for the start of marketing by companies or institutions, without its consent, no form of direct marketing can become any form of”, Sadiku said.

Sadiku has announced the proceedings to review complaints until their conclusion.

“We constantly call companies, agency officials and give a recommendation for cutting marketing as the first phase in the absence of implementation of inspections and the start of implementing the new regulation for functioning of the agency and stopping at this stage in co-operation with the two sides”, he said.

The moment we accept the complaint that the complaint has been accepted and the shortest we consider the complaint, the second step is when our official writes to the company or the institution to which the complaint has been addressed and asks for clarification about the case in which the complainer claims, often companies are delayed in response or after multiple calls come to the agency, and with agencies discussing the allegations of alleged wrongdoing or the complainer who has filed it, as some procedure may be delayed, but often we try to close within seven days of the process, there are serious complaints that are already in 3-4 weeks, he indicates.

He said in the past there have been many complaints about access to personal data from banks in Kosovo, which have created folders without prior consent or citizens have been called for marketing offers.

According to him, this problem already does not exist, because banks have begun to certificate data protection officials under the European Union's new regulation.

Sadiku said there have recently been complaints by voters abroad who claim they were violated by publishing personal data.

He said it has been excessive exposure of birth dates to voters and that the issue is awaiting clarification by the CEC.

“We've already had the open list of voters abroad in Kosovo where the date of birth has been, and frankly it has been estimated that the purpose has been exceeded because the number of registration is an important factor and the name and a great last name for verifying this list of voters abroad, so the date of birth has been excessive and unnecessary to be published and we've given our opinion that leaves the date of birth, and according to our experts can have two people with the same name, over name and date of the same birth<1> he said.

“We have invited the CEC and are waiting to meet with them and to review this matter”, he adds.

Sadiku said the challenge remains the commissionor's not being appointed to this agency, where there have been two failures in selecting the commissionor so far in this process.

“The key challenge for the institution's failure to function is the appointment of the commissionary, who is entitled to the institution based on the data protection law, is entitled to the institution by the new organisation, reviewing the complaint in the second degree, is its signing, which gives the executional final” ruling, Sadiku said. /eo/